Empire Today is a leading provider of flooring and carpet services in the United States. As a consumer, it is crucial to gather information about a company's services before making an informed decision. That's why reading reviews is an essential step in the process.
Empire Today prides itself on delivering quality services, including top-of-the-line flooring and carpet installations. In this article, we will explore Empire Today's reviews and ratings from customers who have used their services. Specifically, we will focus on Empire Today's flooring and carpet services, providing insights into the product offerings and installation process.
Read on to learn more about Empire Today's reputation for delivering quality flooring and carpet services, as well as how their customers rate their experiences.
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Empire Today Customer Reviews
When it comes to evaluating a company's products and services, customer reviews can be invaluable. Empire Today is no exception, and customers have been sharing their experiences on various review platforms across the web. Reading through these reviews can provide valuable insights into the quality of service and products offered by Empire Today, and can guide potential customers in making an informed decision.
Overall, Empire Today has received mixed reviews from customers, with some praising the company's exceptional service, while others have reported negative experiences. As of 2021, Empire Today has an average rating of 3.6 stars on Trustpilot, based on over 17,000 reviews.
| Positive Reviews | Negative Reviews |
|---|---|
| "Empire Today was very efficient and professional from the time I made my appointment with the consultant to the installation. They did a great job and I would recommend them to anyone!" | "I had a terrible experience with Empire Today. They showed up late and damaged my walls during the installation process. When I contacted customer service, they were unresponsive and unhelpful." |
| "I am extremely satisfied with the quality of the laminate flooring that Empire Today installed in my home. The installation process was smooth and stress-free, and the installers were friendly and professional." | "Empire Today's prices are higher than other flooring companies, and I didn't feel like I got my money's worth. The installation was subpar and I had issues with the carpet fraying just weeks after it was installed." |
| "I had a great experience with Empire Today. The sales rep was informative and helped me choose the perfect carpet for my home. The installation was fast and the end result looks amazing!" | "The installation crew that Empire Today sent to my house was unprofessional and lacked the necessary skills to install my new flooring properly. It was a frustrating and disappointing experience." |
While negative reviews can understandably give potential customers pause, it's important to consider the context of each complaint. Some negative reviews may have come from isolated incidents or may be the result of miscommunication. Additionally, Empire Today actively responds to reviews and works to address and resolve any issues brought up by customers.
"I appreciate how seriously Empire Today takes customer feedback. When I had an issue with my installation, they were quick to respond and worked with me to find a solution. I was impressed with their level of customer service." - Empire Today Customer
Overall, Empire Today's customer reviews provide a comprehensive picture of the company's strengths and weaknesses. By examining both positive and negative feedback, potential customers can make an informed decision about whether Empire Today is the right choice for their flooring and carpet needs.
Empire Today Flooring Reviews
Empire Today offers a variety of flooring options, including carpet, hardwood, laminate, vinyl plank, and tile. Customers have varying opinions about the quality and durability of Empire Today's flooring products.
According to customer reviews, Empire Today's carpet flooring receives the most positive feedback. Customers appreciate the softness and comfort of the carpet, as well as the variety of colors and styles available. Some customers have reported issues with shedding and pilling, but these seem to be minor concerns.
Hardwood flooring reviews are mixed, with some customers praising the quality and durability of the product, while others report warping and buckling. There are also some complaints about the installation process, with some customers claiming the installation crew damaged their floors during installation.
Empire Today's laminate flooring generally receives positive reviews, with customers expressing satisfaction with the realistic wood-grain appearance and ease of maintenance. However, some customers have reported issues with scratching and bubbling.
Vinyl plank is another popular flooring option offered by Empire Today. According to customer reviews, vinyl plank is easy to clean, durable, and water-resistant. Customers appreciate the variety of colors and styles available, as well as the affordable price point.
Overall, Empire Today's flooring options are generally well-received by customers. However, it is important to note that there are mixed reviews and some concerns about the quality and installation process. It is recommended that customers carefully review all options and read customer reviews before making a decision.
Empire Today Installation Reviews
Empire Today offers installation services for all types of flooring and promises a convenient, hassle-free experience for its customers. But what is the consensus among customers regarding Empire Today's installation services? Let's take a closer look at some of the installation reviews.
"The installation process was smooth and efficient. The installers arrived on time, were friendly, and got to work right away. They were very professional and respectful of our home. We are very satisfied with the finished product and the overall experience."
- John and Sarah M.
This testimonial reflects a common sentiment among Empire Today customers. Many reviews praise the professionalism and efficiency of the installers, as well as the respect they show for the customer's home and belongings.
"We had some issues with the initial installation, but Empire Today was quick to address the problem and send a different team to fix it. They were very accommodating and apologetic, and the second installation went much more smoothly. Overall, we are happy with the end result."
- Robert and Michelle S.
While most installation reviews are positive, there are occasional issues that arise. However, Empire Today has a reputation for promptly addressing and resolving customer complaints, as seen in the above testimonial.
Overall, Empire Today's installation services seem to live up to their promises of professionalism, convenience, and quality. While there may be occasional hiccups, the majority of customers are satisfied with their installation experience.
Empire Today Reviews and Complaints
Empire Today is a well-known name in the flooring and carpet industry, with a reputation for providing quality products and services to customers across the United States. However, like any company, Empire Today has had its share of positive and negative customer reviews and complaints over the years.
One common complaint among customers is related to the installation process. Some customers have reported issues with the professionalism and efficiency of the installers, while others have had problems with the accuracy of measurements and delays in the installation timeline.
"Empire Today installed my laminate flooring, and the installers were not very professional. They left a mess behind, and the floors were not properly leveled, which caused problems later." - Anonymous Empire Today customer
However, not all installation experiences have been negative. Many customers have praised the speed and quality of the installation process, noting that installers were skilled and professional.
Another common complaint among customers is related to the pricing of Empire Today's products and services. Some customers have reported feeling misled by sales tactics and have had issues with hidden fees and extra charges.
"I was quoted one price for my carpet installation, but when the job was finished, I was charged almost twice as much due to hidden fees and add-ons." - Anonymous Empire Today customer
Despite these complaints, many customers have had positive experiences with Empire Today's pricing and found the company's products and services to be reasonably priced and of good value.
Overall, Empire Today's reviews and complaints showcase a mixed reputation among customers. While some have had excellent experiences with the company, others have had issues with the installation process, pricing, and customer service. Customers need to do their research and read multiple reviews before making a decision.
Top Empire Today Reviews
Empire Today has received a plethora of positive reviews from satisfied customers. Here are some of the top-rated reviews:
| Review Title | Reviewer Name | Review Rating |
|---|---|---|
| "Excellent from start to finish!" | Mark P. | 5/5 |
| "Great experience, highly recommend!" | Emily B. | 5/5 |
| "Awesome job, start to finish! Can't beat the price!" | Robert L. | 5/5 |
| "Fantastic installation and quality product!" | Samantha R. | 4/5 |
| "Very pleased with the customer service and installers!" | John D. | 4/5 |
These reviews underline the high quality of service and products provided by Empire Today, with many customers appreciative of the professionalism and efficiency of the installation teams. Customers consistently note the affordability and convenience of Empire Today's services, with the company clearly striving to provide an outstanding experience for each and every customer.
Empire Today Review Websites
Empire Today's customer reviews and ratings can be found on various review websites. Here are some of the most popular platforms:
| Website | Rating (out of 5) | Number of Reviews |
|---|---|---|
| BBB | 4.4 | 5,300+ |
| Yelp | 3.5 | 1,600+ |
| Trustpilot | 3.4 | 1,600+ |
| Angie's List | 3.5 | 1,200+ |
Empire Today's BBB rating is based on factors such as the number of positive and negative reviews, the company's response to complaints, and its time in business. Customers can also file complaints on the BBB website, and Empire Today has resolved most of the complaints lodged against it.
On Yelp, customers have praised Empire Today's installation process and professionalism, while others have criticized customer service and product quality. Trustpilot reviews are similar in nature, with some customers lauding Empire Today's fast installation and others lamenting poor customer service.
Angie's List customers have also had mixed experiences, with some praising the company's quality of workmanship and others citing issues with scheduling and communication.
Overall, while Empire Today has received both positive and negative reviews across different platforms, it's essential to note that reviews are subjective and should be taken with a grain of salt. It's important to read multiple reviews from various sources and consider all factors before making a final decision about Empire Today's services.
Conclusion
After thorough research and analysis of customer reviews, Empire Today appears to have a mixed reputation in 2021. While many customers praise the high-quality products and efficient installation services offered by the company, others have raised concerns regarding customer service and communication.
Empire Today currently has an A+ rating with the Better Business Bureau (BBB). However, it's important to note that the company has had some negative reviews and complaints in the past.
For those considering Empire Today for their flooring and carpet needs, it's important to understand how the company works. Customers can browse Empire Today's website to explore the various flooring options available and schedule a free in-home consultation. During the consultation, a flooring specialist will assess the customer's needs and provide a quote for the project. If the customer decides to proceed, Empire Today will schedule the installation at a mutually convenient time.
Empire Today Reviews BBB
While Empire Today has an A+ rating with the BBB, it's worth noting that the company has had some negative reviews and complaints in the past. Some customers have reported issues with scheduling and communication, while others have expressed disappointment with the quality of installation services. However, the majority of reviews are positive, citing the high-quality products and efficient service provided by Empire Today.
How Empire Today Works
Empire Today offers a simple and convenient process for customers looking to install new flooring or carpet in their homes. Customers can browse the various options on Empire Today's website and schedule a free in-home consultation. During the consultation, a flooring specialist will assess the customer's needs and provide a quote for the project. If the customer decides to proceed, Empire Today will schedule the installation at a mutually convenient time.
Overall, Empire Today offers a broad range of flooring and carpet options, with varying levels of quality and service. While some customers have experienced issues with customer service and communication, many have had positive experiences with the company's products and installation services. As with any major home improvement project, it's important to do your research and read customer reviews before making a decision.
FAQ
What is Empire Today?
Empire Today is a company that offers flooring and carpet services to residential and commercial customers. They provide a wide range of flooring options, including carpet, laminate flooring, vinyl plank, and more.
Why is it important to read reviews before choosing Empire Today?
Reading reviews can give you insights into the experiences of other customers with Empire Today's services. It allows you to assess the quality of their products, installation process, and customer service before making a decision.
How has Empire Today been reviewed by customers?
Empire Today has received a mix of positive and negative reviews from customers. While some praise their quality of service and installation, others have raised complaints about issues such as scheduling delays or customer support.
What do customers say about Empire Today's flooring options?
Customers have varying opinions about Empire Today's flooring options. Some appreciate the durability and aesthetics of their carpet, laminate flooring, and vinyl plank. However, others have mentioned concerns about the installation process or product quality.
How is the installation service provided by Empire Today?
Empire Today's installation service is generally regarded as professional and efficient by customers. Many have reported positive experiences with their installers, highlighting their expertise and attention to detail.
What are some common complaints or issues raised by customers about Empire Today?
Customers have raised various complaints about Empire Today, including scheduling delays, billing discrepancies, or issues with the quality of products or installation. However, it is worth noting that these complaints represent a minority of customer experiences.
How does Empire Today handle and resolve customer complaints?
Empire Today strives to address and resolve customer complaints promptly and satisfactorily. They have a dedicated customer support team to assist with any issues or concerns raised by customers.
What are some of the top-rated reviews for Empire Today?
Some of the top-rated reviews for Empire Today highlight exceptional customer service, high-quality products, and seamless installation processes. These positive testimonials endorse Empire Today's commitment to customer satisfaction.
Where can I find Empire Today reviews?
Empire Today reviews can be found on various websites, including the Better Business Bureau (BBB), Yelp, and other online platforms. These platforms provide a space for customers to share their experiences and provide feedback on Empire Today's services.
What is Empire Today's current reputation in 2021?
In 2021, Empire Today maintains a mixed reputation, with both positive and negative reviews from customers. It is important for potential customers to consider a range of reviews to form a comprehensive understanding of the company's reputation.
How do Empire Today's services work?
To avail of Empire Today's services, customers can schedule a free in-home consultation or request an online quote. Once the flooring or carpet is chosen, Empire Today will coordinate the installation process with professional installers to ensure a seamless experience for their customers.